Sunday, June 8, 2008

I Can't Open It - Aussie Awesome

I was running low on my favorite shampoo and went to the store looking to buy the same product. Low and behold the manufacturer had the same product in a NEW container with a different type of cap.

When you click on the video you'll get "the rest of the story."

One thing I did not mention in the video is this - I called the 800 number on the back of the bottle in order to speak to a customer service person. My main goal was to let them know the problem I had with the new cap.

I explained, she listened, asked for my name and address and said she would send me a coupon for a free bottle of shampoo.

Ok, a free coupon is fine but that is not what I was looking for.

Apparently she's just there to say, "sorry" and send out coupons.

Maybe what I should do is try that number again and ask for "Quality Control. I'm trying to alert them to a problem!

Proctor and Gamble Aussie Shampoo


Sweeney said...

I'm a 30 year old guy, in great physical shape, and I can't open that darn bottle either! I had to get a knife and pry it open, and then once I opened it I wouldn't close it for fear of having to reopen it. I love the shampoo, but it has to be absolutely the worst packaging design I've ever seen.

Kay Dennison said...

I use a different shampoo in a similar bottle and I feel your pain. Try having to open it one-handed kie I have to do. Not funat all!