I was running low on my favorite shampoo and went to the store looking to buy the same product. Low and behold the manufacturer had the same product in a NEW container with a different type of cap.
When you click on the video you'll get "the rest of the story."
One thing I did not mention in the video is this - I called the 800 number on the back of the bottle in order to speak to a customer service person. My main goal was to let them know the problem I had with the new cap.
I explained, she listened, asked for my name and address and said she would send me a coupon for a free bottle of shampoo.
Ok, a free coupon is fine but that is not what I was looking for.
Apparently she's just there to say, "sorry" and send out coupons.
Maybe what I should do is try that number again and ask for "Quality Control. I'm trying to alert them to a problem!
Proctor and Gamble Aussie Shampoo